The Spiceworks Help Desk ticket system has built-in email commands for help desk technicians. This feature is labeled “Tickets Anywhere.” The commands are listed at Spiceworks Help and Support: Tickets Anywhere – search the page text for “What Commands Can I Use?”. Some of my favorites are:
- #assign to Technician-Email@Domain.com
- #created by Requester-Email@Domain.com
Just a few convenience commands that can make working with help desk tickets a little easier. Here’s a favorite combination to create a ticket from email sent directly to you by user. It will set the appropriate ticket creator and assign it automatically to you.
FORWARD email to your spiceworks request address.
CHANGE subject to your desired ticket description.
USE the below “tickets anywhere” commands.
SUBSTITUTE your requester’s email address for “created by”.
#created by Requester-Email@Domain.com
In addition to using email, you might want to look-up a ticket in the web interface by ticket number. The search feature can be really slow if you have a ton of tickets in your database. Try the following URL examples to go straight to a ticket by number. Replace
HTTPS://YOUR.SPICEWORKS.HOSTNAME/ with your Spiceworks Base URL, and
12345 with a real ticket number.